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Strike a Pose...For Google

12/6/2010

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Business Owners, you might be contacted in the near future by a representative from Google asking your permission to shoot pictures of the inside of your business to include in an eventual update of Google Maps' Street View.  The Street View feature of Google Maps allows you to take a virtual trip down streets for a 360 degree view of a city or landmark. 

Google photographers are currently combing major cities across the country and shooting the inside of retail businesses to provide a 360 view of the inside of that business.  The idea is to "walk" virtually down a sidewalk in Google Maps and virtually enter the door of a business and "walk" around as if you are literally in that business.

I have personally spoken to a Google photographer. He told me that in the future, Google Places will form a tighter integration with Google Maps to provide the consumer easier access to perform these virtual tours.

Now, the question is: "Should I allow Google to photograph the inside of my business?"

The answer is: "It all depends."

1.  Does your business rely on customer traffic at your brick and mortar business?
2.  What value would I gain for allowing a customer to virtually tour my business online?
3.  Are my competitors allowing Google to photograph panoramic views of their businesses?

Answering these, and many more questions will help you gain better insight into your future relationship with Google.
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Business Owners Can Strike Back! Comments NOW Allowed on Reviews

8/5/2010

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On August 4th, 2010, Google announced that business owners who have a Google Places account, can now add comments underneath a review that is posted.  Well, it's about time!

Why is this important to business owners?  As a business owner, you were probably frustrated that anyone could publish a review of your business on Google...Even your competition!  And, you had no control of it, no way to respond.  Yes, you could flag an inappropriate review so Google can take it down.  However, that takes weeks, if ever!  Now, business owners can engage their customers, (and competitors), by leaving comments underneath the reviews that are left on Google by the general public.  (see picture below).

If you are not familiar with Google Places, you are probably familiar with the product that it creates in the Google Search Engine: "Local Business Results." (See picture below).  Each business has "X number of reviews" underneath each business listing.  When you click on the "X number of reviews", a list of reviews and comments will be presented. (See picture below).

IMPORTANT: Google quickly stated that it cannot control reviews that are posted on businesses outside of Google Places, i.e. Yelp, YellowPages.com, etc.

This is a good move by Google as it allows business owners to respond to complaints, poor service, or a competitor "spoofing" them with a bad review to make them look bad.  For more on the new announcement, click here: Information Week
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Google Places Business Results As Seen In The Google Search Engine Results Page
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Review and NEW Comment Capability For Business Owners
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Google Places Tags and Local Results

7/24/2010

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This is a short blog entry to announce that Google Places has recently announced "Google Places Tags."  This is a subscription based program to help businesses add more information and help their listings stand out in the Local Results field on their search results page.  The cost is $25 per month.  Google says that it will not help get your business ranking on the Local Results.  However, Semiam Solutions believes that "Tags" could help a business if it is done smartly.  I have written an extensive review and recommendation on Google Places Tags.  I have also included a short video that explains Google Places. Just click on this link: http://www.semiam.com/resources.html
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